Return & Refund Policy
Last updated: May 8, 2026
At Plogic GmbH (Tannhauser IT Services) we want you to be fully satisfied with every purchase. This policy explains clearly and transparently how you can return products from our online store and receive a refund. It forms part of our Terms & Conditions (AGB) and applies to all orders placed in Switzerland.
1. Right of Withdrawal — 14-day return window
You have the right to return your order within 14 days of receiving the goods, without giving any reason. The period starts on the day you (or a person designated by you) take possession of the goods. To meet the deadline, it is sufficient to notify us of your intent to return within 14 days.
2. Conditions for a Return
For a return to be accepted, the goods must: • be complete, undamaged and in the original packaging; • include all original accessories, cables, manuals and licenses; • no longer contain any personal data (please reset devices before shipping); • all original seals must be intact. Excluded from return: products individually configured or made to your specifications, consumables (e.g. opened software licenses, toner cartridges) and hygiene items once the seal has been opened.
3. How to Return a Product
Step 1: Log into your customer account and open the "Warranty & Returns" page to create a return request. Alternatively, email us directly at info@tannhauser.ch with your order number, the affected product and the reason for return. Step 2: We will send you a confirmation with the return address and, where applicable, a return label. Step 3: Carefully pack the goods (ideally in the original packaging) and send them back to the provided address. Step 4: Once we have inspected the returned goods, we will process your refund.
4. Refund
After we receive and inspect the returned goods, we will refund the purchase price within 14 days using the same payment method as the original transaction (credit card, TWINT, bank transfer). For bank transfers, the credit may take 2–5 business days depending on your bank. Standard shipping fees you already paid are also refunded in case of a full withdrawal.
5. Return Shipping Costs
In case of withdrawal for a non-defective product, the customer covers the return shipping costs. For defective, incorrectly delivered or damaged-on-arrival products, we cover the return shipping costs in full — please contact us before shipping so we can send you a prepaid label.
6. Defective or Incorrectly Delivered Goods
If the goods arrive defective, damaged or incorrect, please contact us within 7 days of receipt at info@tannhauser.ch or via our contact form. We will offer you, at your choice: free repair, replacement delivery or a full refund including shipping costs.
7. Warranty on Refurbished Devices
All refurbished devices we sell (smartphones, laptops, tablets, etc.) come with a minimum 12-month warranty from the date of purchase. Warranty claims are independent of the 14-day right of withdrawal and cover defects in material and workmanship. See our AGB for full details.
8. Exchange
Would you like to exchange a product for a different model? Please return the original product following this policy and place a new order — this gives you the fastest turnaround. If you have questions about the availability of a replacement item, please contact us first.
9. Contact
Plogic GmbH (Tannhauser IT Services) Email: info@tannhauser.ch Phone: available on request via the contact form Address: see Imprint / About Us Our team replies on business days within 1–2 working days, in German or English.
This policy supplements our Terms & Conditions (AGB). In case of conflict, the AGB prevail.