Last updated: February 2026
These General Terms and Conditions (GTC) apply to: • all purchases via our online shop at www.tannhauser.ch • orders through other sales channels operated by plogic GmbH (e.g. Ricardo.ch) • all IT services requested or commissioned through our platform By placing an order or commissioning a service, you fully accept these conditions. Deviating conditions of the customer only apply if we have agreed to them in writing.
plogic GmbH (Tannhauser) Im Langacker 2 8304 Wallisellen Switzerland UID: CHE-114.924.017 E-Mail: info@tannhauser.ch
All products in our shop are used or refurbished electronic devices, unless expressly stated otherwise. • The condition is clearly indicated in the product description (e.g. "excellent", "good", "fair", "defective"). • Minor signs of use are normal with used devices and do not constitute a defect. • Items labeled as "defective", "non-functional" or "for parts only" are expressly sold without any warranty or functionality guarantee.
All prices are stated in Swiss Francs (CHF) and include statutory VAT. Payment methods: • Bank transfer: After placing your order, you will receive payment details by email. Payment must be made within 5 business days. • Additional payment methods (if offered) are shown during checkout. IT services are invoiced according to the agreed quote. The payment term is 30 days from the invoice date, unless otherwise agreed.
Product delivery is made via Swiss Post to the customer's specified address. • Delivery time: Typically 2–5 business days after receipt of payment. • Self-pickup: Available by appointment at our location in Wallisellen. • Shipping costs: Displayed during the checkout process. Risk passes to the customer upon handover to the shipping carrier.
You have the right to withdraw from the purchase contract within 14 days without giving any reason. • The period begins upon receipt of the goods. • The goods must be returned in unchanged condition and, where possible, in the original packaging. • Return shipping costs are borne by the customer. Exceptions: • Items expressly declared as "defective" or "non-functional" are excluded from the right of return. • Individually configured IT services cannot be cancelled once execution has begun.
Used and refurbished products: For used or refurbished products, a statutory warranty period of 12 months from the delivery date applies (Art. 210 Para. 4 OR). What is covered: • Rectification of defects that impair usability through repair or replacement. What is not covered: • Normal wear and tear (e.g. battery degradation, housing scratches) • Improper handling, moisture, drop or third-party intervention damage • Software or compatibility issues Defective items: Products described as "defective", "damaged", "non-functional" or "for parts only" are sold without any warranty or functionality guarantee (Art. 199 OR). These products are excluded from the right of return. Note: The warranty exclusion does not apply to defects that the seller has fraudulently concealed.
In addition to the statutory warranty, Tannhauser offers voluntary warranties: • Standard Warranty: 12 months on all refurbished products • Extended Warranty: 24 months (optional add-on) • Premium Warranty: 36 months (for business customers) These warranties cover defects resulting from normal use. In case of warranty claims, Tannhauser will, at its discretion, provide a free repair, equivalent replacement or refund. Items expressly sold as "defective" or "non-functional" are excluded from these voluntary warranties.
Tannhauser offers IT services for private and business customers, including IT support, consulting, repairs and customised solutions. Process: • Request: You describe your needs via our platform or by email. • Quote: You receive a non-binding quote with a description of services and pricing. • Commission: The contract is established when you accept the quote. • Execution: We carry out the agreed service and keep you informed of progress. • Invoice: Upon completion, you receive a detailed invoice. Cancellation: As long as a service has not yet begun, you can cancel the commission free of charge. Services already partially rendered will be charged proportionally.
Through our "Sell-to-Us" feature, you can offer us your used devices for purchase. • You submit a description and photos of your device. • We review your submission and make a non-binding purchase offer. • If you accept the offer, you send us the device. • After inspecting the device, payment is made to your specified account. We reserve the right to adjust the purchase offer after physical inspection if the actual condition differs from the description. In this case, you can have the device returned at our expense.
Your personal data is used exclusively for processing your order or service. • Data is only passed on to third parties to the extent necessary for order, payment or service processing (e.g. shipping carriers, payment providers). • We store your data in accordance with the statutory retention periods in Switzerland. • For detailed information, please see our Privacy Policy at www.tannhauser.ch/privacy.
Swiss law applies exclusively. Place of jurisdiction is the registered office of plogic GmbH in Wallisellen, Switzerland. These GTC comply with the current legal framework under the Swiss Code of Obligations (OR), in particular the provisions for used goods (Art. 210 Para. 4 OR). They apply equally to private and business customers.
If you have any questions about our GTC, please contact us at info@tannhauser.ch